HOW CAN WE HELP?
We ship to Sweden, Europe, and most international regions. If there is no shipping option available for your destination, please email us at hello@thetablelove.com.
All prices and taxes assessed during checkout are exclusive of import duties and customs fees. Please be aware of the applicable import duties, restrictions, or required permits for your country as you will be responsible for these at the time of delivery. VAT is included in all prices.
Our products are shipped from our Stockholm hub.
Once you receive an order confirmation, your order will be processed and shipped within 3-5 business days (weekends and Swedish holidays excluded). Once shipped, delivery typically takes between 2-5 business days depending on the destination and delivery method. We do not take responsibility for delays incurred that are out of our control, this also includes times of the year that are extra busy.
Some items are made to order, these normaly take 4-12 weeks depending on design & material. Payment is taken in full before items are produced for you.
You will receive a tracking number once your order has shipped which you can use to follow the status of your delivery.
We ship most orders via Post or DHL Express in which case your order will be delivered to your nearest Post, UPS or DHL pick-up point. If you do not collect your package within 14 days, it will be returned to us and you will be responsible for all return delivery costs and fees.
Standard Shipping - Sweden = 2-3 business days
Standard Shipping - Europe = 3-5 business days
Standard Shipping - Rest of world = varies depending on your location
Allow more time for Holliday seasons.
We only accept returns of unused products. Any sign of usage will be deemed final sale. Where tags are used, these must stay intact or it will be deemed final sale.
All returns must be made within 14 days of delivery. We only accept returns on unused products and unopened packaging.
To initiate a return, please email hello@thetablelove.com
If you plan to return linen we have the strictest of standards, they must not be handled without great care and be retured in mint condition or returns wont be accepted.
Sale Items and reduced items are non-returnable.
Made to order are orders that are made especially for the customer. They are not returnable.
Pre-orders are orders that are made especially for the customer. They are not returnable.
Vintage & Special objects are not returnable.
Please do not send your purchase back to us without a return authorisation number
The cost of free shipping in your initial order will be deducted from your refund amount. Please note that you will also be liable for any import duty, quotas, permits, product restrictions and other local requirements.
Thank you 🙏🏻 very much in advance for understanding and your kind cooperation. We hold these strict rules as part of a more sustainable contribution towards conscious purchases and to encourage customers who are unsure to interact with us before they purchase to minimize back and forth with goods.
FAULTY ITEMS & DAMAGES
All goods are dispatched suitably packaged for transit purposes only. We ask you to inspect the goods upon delivery and check that no items are damaged. If goods are damaged you should sign for as such upon delivery and contact Hello@thetablelove.com within 24 hours of delivery including photographic evidence of the damage. We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage. Many of our items are of delicate nature, contain small parts and require delicate handling & keep out of reach from small children & pets.
Our products are handmade, using organic materials, therefore they are of a delicate nature and may vary slightly between orders. We kindly ask you to check the product for faults. Should there be any damage to the items in your order when it arrives please notify us within 24 hours of delivery at hello@thetablelove.com including photographic evidence and we will attempt to replace this as quickly as possible.
Please note that, although we strive to make our photos as accurate as possible, actual color may be different due to varying monitors.
UNCLAIMED SHIPMENTS
An unclaimed shipment fee or failed delivery attempt will be charged.
In cases where parcels, letters, postal parcels or pallets/larger packages are returned to TABLE LOVE AB by the shipping company due to the originator/recipient 1) not redeeming packages from the delivery point; 2) not available on the specified phone number for notification; 3) refused to accept the delivery; or 4) given incorrect name, address or contact details TABLE LOVE AB will charge the customer a fee.
Returns are only accepted with returns number and to this address:
Table Love AB, Kaptensgatan 19, 114 57 Stockholm, Sweden
+46707149143 (WhatsApp)
To initiate a return, please email hello@thetablelove.com If you plan to return napkins we have the strictest of standards, they must not be handled without great care and be retured in mint condition or returns wont be accepted. Sale Items, Reduced/discounted Items & Made to order are orders that are made especially for the customer. They are not returnable. Pre-orders are orders that are made especially for the customer. They are not returnable. Vintage & Special objects are not returnable. Please do not send your purchase back to us without a return authorisation number. You are responsible for shipping cost and the safe/tracked return to us. The cost of free shipping (if eligible) will be deducted from your refund amount. Please note that you will also be liable for any import duty, quotas, permits, product restrictions and other local requirements.
Once your items have been received and inspected, you will receive an email notification regarding the status of your refund.
Once approved, your refund will be processed, and a credit applied to your original method of payment. Please note it may take 3-7 business days for the credit to appear on your statement.
If the items returned are not eligible for refund (i.e. have been opened, used, damaged etc.), a refund will not be issued. You will be contacted for further resolution.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thetablelove.com.
Have more questions about shipping and returns? Feel free to email us at hello@thetablelove.com
We are unfortunately not able to do an exchange, so you must first return the item for inspection, and when your refund has been approved, we will return the money to you.
So you must either make a new purchase or wait for the refund.
Sale & Reduced/discounted Items are non returnable, non exchangeable.
Any Questions, please send us an email at hello@thetablelove.com
We will be happy to help you resolve this. Please send us an email at hello@thetablelove.com
